Contact Us
👋 Got a question? We'd love to hear from you.
⏱ We typically reply within 1–3 business days.
联系我们
👋 有问题?随时联系我们。
⏱ 通常 1–3 个工作日内回复。
Privacy Policy
🔐 We only collect what's needed to power and improve Pixolyn.
Personal Information We Collect
🤖 1.1 AI & Cloud Processing Data
When you use our AI features:
- What we process — Only content you actively select gets uploaded, solely to generate the AI effect you requested.
- No biometric profiling — We never build, store, or collect facial templates, feature vectors, or persistent facial IDs.
- No secondary use — Your media is never used for ads, profiling, or model training without explicit consent.
- Immediate deletion — Originals are permanently deleted from our servers the moment your result is ready.
- Our own infrastructure — All AI runs on our proprietary models on private servers. Nothing is sent to third-party AI services.
📱 1.2 Usage & Device Information
We collect basic device data to keep things running smoothly:
- Device ID — An anonymous unique identifier (UUID).
- System info — OS version, device model, carrier.
- Network data — IP address and access logs.
- Usage patterns — How you interact with the app.
This data is tied to an anonymous device ID only — it doesn't identify you personally.
How We Use Your Information
We use this data to:
- 🎬 Power the AI — Generate videos and deliver results.
- 💬 Help you out — Respond to support requests.
- 🛡️ Stay safe — Detect fraud and prevent abuse.
- 📈 Get better — Improve our AI models and your experience.
Device Permissions
Pixolyn may ask for these iOS permissions:
- 🖼️ Photos — Pick and edit media for AI processing.
- 📷 Camera — Capture content for video generation.
- 🔍 Tracking (IDFA) — Personalized experience; requires your explicit consent.
- 🔔 Notifications — Let you know when your video is ready.
Third-Party Disclosure & Data Transfer
We never sell your data. Here's how we handle it:
- 🤝 Trusted partners — We work with cloud hosting providers under strict confidentiality agreements.
- 🚫 No marketing sharing — Your data is never shared for advertising purposes.
- ⚖️ Legal obligations — We may disclose data if required by law.
- 🌍 International transfers — Cross-border transfers meet industry security standards.
Data Security & Retention
We take your data security seriously:
- 🔒 Encryption — All data in transit is encrypted end-to-end.
- 🗑️ Media deletion — Originals are deleted immediately after processing.
- ⏳ Device data — Kept only as long as needed for service operation.
Children's Privacy
Pixolyn is not for children under 13. We don't knowingly collect data from minors. If we find out a child has shared personal data with us, we'll delete it right away.
Contact
Questions about this policy? Reach us at [email protected].
隐私政策
🔐 我们只收集运行和改进 Pixolyn 所必需的数据。
我们收集的个人信息
🤖 1.1 AI 与云端处理数据
使用 AI 功能时:
- 处理内容 — 仅上传您主动选择的内容,专门用于生成您请求的 AI 效果。
- 无生物特征采集 — 我们不会构建、存储或收集任何面部模板、特征向量或持久性面部标识。
- 无二次使用 — 未经明确同意,您的媒体不会用于广告、画像或模型训练。
- 即时删除 — 结果生成后,原始文件立即从服务器永久删除。
- 自有基础设施 — 所有 AI 运行在我们自有的私有服务器上,不会发送到任何第三方 AI 服务。
📱 1.2 使用与设备信息
我们收集基本设备数据以保障服务正常运行:
- 设备 ID — 匿名唯一标识符 (UUID)。
- 系统信息 — 系统版本、设备型号、运营商。
- 网络数据 — IP 地址和访问日志。
- 使用模式 — 您在应用内的交互行为。
这些数据仅关联匿名设备 ID,不会识别您的个人身份。
我们如何使用信息
我们使用这些数据来:
- 🎬 驱动 AI — 生成视频并交付结果。
- 💬 提供支持 — 回应您的问题和反馈。
- 🛡️ 保障安全 — 检测欺诈、防止滥用。
- 📈 持续改进 — 优化 AI 模型和用户体验。
设备权限
Pixolyn 可能请求以下 iOS 权限:
- 🖼️ 照片 — 选取和编辑用于 AI 处理的媒体。
- 📷 相机 — 拍摄用于视频生成的内容。
- 🔍 追踪 (IDFA) — 个性化体验,需要您的明确同意。
- 🔔 通知 — 视频生成完成时通知您。
第三方披露与数据传输
我们绝不出售您的数据:
- 🤝 可信合作伙伴 — 与受严格保密协议约束的云服务商合作。
- 🚫 无营销共享 — 数据不会用于任何广告目的。
- ⚖️ 法律义务 — 法律要求时可能披露数据。
- 🌍 国际传输 — 跨境传输符合行业安全标准。
数据安全与保留
我们认真对待数据安全:
- 🔒 加密 — 所有传输数据端到端加密。
- 🗑️ 媒体删除 — 处理完成后立即删除原始文件。
- ⏳ 设备数据 — 仅在服务运营所需期间保留。
儿童隐私
Pixolyn 不面向 13 岁以下儿童。我们不会故意收集未成年人数据。如发现儿童提供了个人信息,我们会立即删除。
联系方式
对本政策有疑问?请联系 [email protected]。
Terms of Service
📋 By using Pixolyn, you agree to these terms.
Acceptance of Terms
By using Pixolyn, you confirm you're at least 13 years old (or the minimum age in your jurisdiction) and have the legal capacity to agree to these terms.
Generative AI (AIGC) Provisions
✍️ 2.1 Input Responsibility
You're responsible for everything you submit. Make sure you have the rights to your content and that it doesn't infringe on others' rights.
🎨 2.2 Output Nature
AI outputs may not be unique — other users could get similar results. We don't guarantee accuracy or appropriateness of generated content.
🏷️ 2.3 AI Labeling & Watermarking
To comply with digital content regulations, Pixolyn may embed watermarks or "AI-Generated" metadata. Removing or bypassing these identifiers is prohibited.
Intellectual Property
- Your content — You keep ownership of your originals. You grant us a license to process them solely to deliver the service.
- Output rights — Generated content is yours for personal or commercial use, based on your subscription tier.
- Our property — The app's UI, AI models, filters, templates, and music belong to us and are protected by copyright.
Subscriptions & Payments
- 💰 Billing — All payments go through your Apple ID.
- 📊 Price changes — Prices may change with prior notice.
- 🔄 Auto-renewal — Renews automatically unless cancelled 24+ hours before the period ends.
- ↩️ Refunds — Must be requested through Apple Support.
- ⚡ Credits — Compute credits may expire at the end of each billing cycle.
Prohibited Conduct
- 🚫 Deepfakes — Non-consensual intimate imagery or deceptive impersonations.
- ⛔ Illegal content — CSAM, extreme violence, hate speech, or anything violating the law.
- 🔒 Reverse engineering — Extracting or replicating our AI model weights or architecture.
- 🎭 Fraud — Passing off AI output as real human-captured content for deception.
Privacy & Data Security
Your use is also governed by our Privacy Policy. We process on-device when possible; cloud processing uses encryption and immediate deletion after completion.
Limitation of Liability
To the extent permitted by law, we're not liable for indirect or consequential damages — including AI "hallucinations," data loss, or service interruptions.
Service Modifications
We may update these terms or features as AI regulations evolve. We'll give reasonable notice for material changes. Continued use means you accept the updates.
Governing Law
These terms are governed by the laws of the People's Republic of China.
Contact
Questions? Email us at [email protected].
服务条款
📋 使用 Pixolyn 即表示您同意以下条款。
条款的接受
使用 Pixolyn 即表示您确认已年满 13 岁(或所在地区的最低法定年龄),并具有同意本条款的法律行为能力。
生成式 AI (AIGC) 条款
✍️ 2.1 输入责任
您需对提交的内容负责。请确保您拥有相关权利,且不侵犯他人权益。
🎨 2.2 输出性质
AI 输出可能不具唯一性——其他用户可能获得类似结果。我们不保证生成内容的准确性或适当性。
🏷️ 2.3 AI 标注与水印
为遵守数字内容法规,Pixolyn 可能嵌入水印或"AI 生成"元数据。禁止移除或绕过这些标识。
知识产权
- 您的内容 — 原始内容的所有权归您。您授权我们仅为提供服务而处理它们。
- 输出权利 — 生成内容归您所有,可用于个人或商业用途(取决于订阅等级)。
- 我们的财产 — 应用的 UI、AI 模型、滤镜、模板和音乐归我们所有,受版权保护。
订阅与支付
- 💰 计费 — 所有付款通过 Apple ID 处理。
- 📊 价格变更 — 价格可能在提前通知后调整。
- 🔄 自动续订 — 除非在到期前 24 小时以上取消,否则自动续订。
- ↩️ 退款 — 需通过 Apple 支持申请。
- ⚡ 积分 — 计算积分可能在计费周期结束时过期。
禁止行为
- 🚫 深度伪造 — 未经同意的亲密图像或欺骗性冒充。
- ⛔ 违法内容 — 儿童性虐待材料、极端暴力、仇恨言论或任何违法内容。
- 🔒 逆向工程 — 提取或复制我们的 AI 模型权重或架构。
- 🎭 欺诈 — 将 AI 输出冒充为真实拍摄内容进行欺骗。
隐私与数据安全
您的使用同时受隐私政策约束。我们尽可能在设备端处理;云端处理使用加密传输并在完成后立即删除。
责任限制
在法律允许范围内,我们不对间接或后果性损害负责——包括 AI"幻觉"、数据丢失或服务中断。
服务修改
随着 AI 法规发展,我们可能更新条款或功能。重大变更会提前通知。继续使用即表示接受更新。
适用法律
本条款受中华人民共和国法律管辖。
联系方式
有疑问?请联系 [email protected]。
Subscription Terms
💎 Everything about your Pixolyn VIP membership.
Service Overview
Pixolyn offers VIP tiers that unlock premium AI video features. All payments are processed through your iTunes Account via the App Store.
Auto-Renewal
How to Cancel
To cancel:
- Open Settings on your device
- Tap your Apple ID at the top
- Tap Subscriptions
- Find Pixolyn in the list
- Tap Cancel Subscription
No cancel button? That means it's already cancelled.
Refund Policy
Since Apple handles payments, we can't issue refunds directly. Visit reportaproblem.apple.com to request one.
Free Trial
If you start a free trial, any unused time is lost once you purchase a subscription. Cancel at least 24 hours before the trial ends to avoid charges.
Contact Support
Subscription questions? Email [email protected]. For billing and refunds, contact Apple directly.
订阅条款
💎 关于 Pixolyn VIP 会员的一切。
服务概述
Pixolyn 提供 VIP 等级,解锁高级 AI 视频功能。所有付款通过 App Store 经由 iTunes 账户处理。
自动续订
如何取消
取消步骤:
- 打开设备设置
- 点击顶部的 Apple ID
- 点击订阅
- 找到 Pixolyn
- 点击取消订阅
没有取消按钮?说明已经取消了。
退款政策
付款由 Apple 处理,我们无法直接退款。请访问 reportaproblem.apple.com 申请退款。
免费试用
开始免费试用后,购买订阅时未使用的试用时间将失效。请在试用结束前 24 小时以上取消以避免扣费。
联系支持
订阅问题请联系 [email protected]。账单和退款请直接联系 Apple。